If you want to exchange your item for a different color or size / a completely different item or return a new and unused product to get your money back, please create a return case here. It costs a fee to use the return service, see pricing here. This amount is deducted upon refund.
We will handle your complaint as fast as possible. If the item need to be returned to us, the item must be returned in a cleaned condition. Otherwise, a fee is charged in cleaning surcharge.